cr99 Frequently Asked Questions

Creating a cr99 account takes less than two minutes. Visit the cr99 website, click the registration link, and fill in your name, email address, mobile number, and preferred password. You must confirm that you are aged 18 or above and agree to the Terms & Conditions before submitting. Once your registration is submitted, a confirmation is sent to your email address and your account is immediately active for deposits and gameplay.

cr99 accepts the following documents for Know Your Customer (KYC) verification: a Bangladesh National Identity Card (NID), a valid passport, or an official birth certificate. For address verification, a recent utility bill or bank statement (dated within the last three months) is accepted. Upload clear, colour photographs or scans of your documents through the Account Settings section. Verification is typically completed within 24 hours of a successful submission.

You can reset your cr99 password directly from the login page by clicking "Forgot Password" and entering your registered email address. A password reset link will be sent to that email within a few minutes. Follow the link, choose a new strong password, and you will be returned to the login screen. If you no longer have access to your registered email, contact our support team at [email protected] with your account username and proof of identity.

No. cr99 strictly permits one account per person, per household, and per device. Operating multiple accounts is a violation of the cr99 Terms & Conditions and may result in the suspension of all associated accounts and the forfeiture of any pending bonuses or winnings. If you believe a duplicate account was created in error, contact our support team immediately to merge or close the duplicate before it causes any issue.

To permanently close your cr99 account, send a written request to [email protected] from your registered email address. State clearly that you wish to close the account permanently and include your username. Any withdrawable balance will be returned to your original payment method before closure. If your reason for closing is gambling-related, cr99 strongly encourages you to consider a self-exclusion period instead of a full closure — our support team can walk you through both options.

cr99 covers a broad range of cricket markets including match winner, toss winner, top batsman, top bowler, total runs (over/under), first innings score, method of dismissal, and in-play live betting throughout the match. Tournaments covered include the BPL (Bangladesh Premier League), IPL, ICC T20 World Cup, ICC Cricket World Cup, and all Bangladesh Tigers international fixtures. In-play markets update in real time with competitive odds on every session, over, and ball.

BPL bets on cr99 follow standard cricket betting rules: a match must complete the minimum number of overs required by the official playing conditions for bets to stand. If a match is abandoned or reduced due to weather before the minimum overs are bowled, bets are voided and stakes are returned. In a DLS (Duckworth-Lewis-Stern) revised match, the adjusted target is used to settle all applicable markets. Full BPL betting rules are available in the Sports Betting Rules section of the cr99 platform.

cr99's live casino section features real-time games streamed with professional dealers, including Live Baccarat, Live Roulette, Live Blackjack, Live Teen Patti, and a variety of game-show style titles. Games are powered by leading providers including Evolution Gaming and Ezugi. Live tables run around the clock, with dedicated VIP and high-roller tables available for players who prefer higher stake limits. A stable internet connection is recommended for the best live casino experience.

Yes. cr99 is fully optimised for mobile play on both Android and iOS devices through the mobile browser — no dedicated app download is required. All games including slots, live casino tables, and cricket betting markets are available and fully functional on smartphone screens. Simply visit the cr99 website in your preferred mobile browser (Chrome or Safari work best), log in, and play as normal. The mobile layout adapts automatically to your screen size for a smooth experience.

All slot games on cr99 use certified Random Number Generators (RNG) provided and independently tested by the game developers. The Return to Player (RTP) percentage for each slot is published in the game's information panel — most titles from providers like Pragmatic Play, NetEnt, and Microgaming carry RTPs between 94% and 97%. RTP is calculated over millions of spins and represents the statistical long-term return — individual session results will naturally vary above and below this figure.

cr99 is a safe and reliable platform that uses 256-bit SSL encryption to protect all player data and financial transactions. All games are supplied by certified providers using independently tested RNG technology, ensuring fair outcomes on every spin and bet. cr99 enforces strict KYC and anti-money-laundering controls to protect the integrity of the platform and its players. Our responsible gaming framework — including deposit limits, self-exclusion, and reality checks — reflects our ongoing commitment to player welfare.

The minimum age to register and play on cr99 is 18 years old. This is a strict policy enforced through identity verification at the point of registration and at any stage of the account lifecycle. Anyone found to be under 18 will have their account permanently closed and any deposits returned. cr99 takes its responsibility to prevent underage gambling extremely seriously and will act on any credible report of a minor accessing the platform. Players aged 18 and above only.

You can activate a self-exclusion directly from the Responsible Gaming section of your cr99 account dashboard. Available periods are 3 months, 6 months, 1 year, 5 years, and permanent. You can also request exclusion by emailing [email protected] with the subject line "Self-Exclusion Request" and your preferred duration — this is processed within 24 hours. Once active, self-exclusion cannot be reversed before the chosen period ends. cr99 strongly encourages anyone who feels gambling is becoming harmful to take this step without hesitation.

Yes. cr99 allows every player to set daily, weekly, or monthly deposit limits directly from the Responsible Gaming section of their account. Once a limit is set, it takes effect immediately and cannot be exceeded for the duration of the chosen period. Decreasing a limit is instant; increasing a limit requires a 48-hour cooling-off period before the change takes effect — this intentional delay gives you time to reconsider. Setting a deposit limit at the point of registration is one of the most effective ways to maintain control over your gambling budget from day one.

If you are concerned about your gambling, the first step is to contact cr99 support directly — our trained team is available 24/7 at [email protected] and can help you set limits, activate a time-out, or begin a self-exclusion immediately. Speaking to a trusted friend or family member is also a meaningful early step. Professional counselling and Cognitive Behavioural Therapy (CBT) have proven effective for gambling-related concerns. cr99's Responsible Gaming page contains additional guidance, tools, and resources to help you take control. Remember: seeking help early is always the right decision, and our support team will respond without judgement.