Terms & Conditions
for cr99 Players
These Terms & Conditions govern your use of the cr99 platform and all associated services. Please read them carefully before registering or placing any wager. By accessing cr99, you confirm that you agree to these terms in full.
What These Terms Cover
The following highlights summarise the most important aspects of your agreement with cr99. These summaries do not replace the full text — all players are required to read and understand each section in its entirety.
Who May Use cr99
cr99 is exclusively available to persons aged 18 years or older who are accessing the platform from a jurisdiction where online gambling is not prohibited. Residents of Bangladesh must confirm they are of legal age prior to account creation.
Account Responsibility
Each player is responsible for maintaining the confidentiality of their cr99 login credentials. One account per person is permitted. Sharing accounts, creating duplicate accounts, or using another person's account is a breach of these Terms and may result in immediate account suspension.
Deposits and Withdrawals
All transactions on cr99 are processed in Bangladeshi Taka (BDT). Deposits via bKash, Nagad, Rocket, and other supported methods are subject to minimum and maximum limits. Withdrawals require identity verification and are processed within the timeframes described in Section 4.
Bonus Terms
All cr99 bonuses and promotional offers are subject to wagering requirements, time limits, and game-specific restrictions detailed at the time of each offer. Bonus abuse — including creating multiple accounts to claim bonuses — will result in forfeiture of winnings and account closure.
Prohibited Activities
Players may not engage in money laundering, fraud, collusion, or any activity that compromises the integrity of cr99's gaming environment. Automated betting tools, scripting bots, and data-scraping tools are strictly prohibited. Violations will be reported to relevant authorities where required.
Responsible Gaming
cr99 is committed to responsible gaming. Players may set deposit limits, session reminders, cooling-off periods, and self-exclusion directly from their account dashboard. If gambling is affecting your well-being, contact our support team at [email protected] immediately — we are available 24/7.
Acceptance of Terms
By accessing, registering on, or using any part of the cr99 platform — including the website at cr99.bet, any associated mobile-optimised interface, the sportsbook, the casino lobby, or any cr99 promotional material — you confirm that you have read, understood, and unconditionally agree to be bound by these Terms & Conditions in their entirety.
These Terms & Conditions constitute a legally binding agreement between you (the player) and cr99. If you do not agree with any provision contained herein, you must immediately cease all use of the cr99 platform and close your account.
Important: cr99 reserves the right to amend, update, or replace these Terms & Conditions at any time without prior notice. The most current version is always published at cr99.bet/terms-conditions and carries an effective date at the top of the document. Continued use of the cr99 platform following the publication of any revised Terms constitutes your acceptance of those changes.
Governing Language
These Terms & Conditions are written in English. In the event of any inconsistency or dispute arising from a translation into another language, the English version shall prevail in all cases.
Severability
If any provision of these Terms is found to be unlawful, void, or for any reason unenforceable, that provision shall be deemed severable from the remaining Terms and shall not affect the validity and enforceability of any remaining provisions.
Entire Agreement
These Terms & Conditions, together with the cr99 Privacy Policy and Responsible Gaming Policy (each published at their respective URLs on cr99.bet), constitute the entire agreement between you and cr99 with respect to your use of the platform and supersede all prior or contemporaneous communications.
Related Policies
These Terms should be read alongside the following cr99 policy documents:
Questions?
If any part of these Terms is unclear, contact the cr99 support team before you play. Our English-speaking agents are available 24/7.
Eligibility and Age Restriction
cr99 provides online gaming and sports betting services exclusively to eligible adults. Use of the cr99 platform is strictly prohibited for any person who does not satisfy all of the following eligibility criteria at the time of registration and at all times during their use of the platform.
Minimum Age Requirement
You must be at least 18 years of age to register for, access, or use any cr99 service. This requirement is absolute. cr99 enforces age verification as part of the account registration and Know Your Customer (KYC) process. Any account found to belong to a person under 18 years of age will be immediately suspended, all balances forfeited, and the matter reported where legally required.
18+ Only: cr99 takes the protection of minors seriously. If you are aware of any underage individual accessing cr99, please contact us immediately at [email protected]. Parental controls and filtering software are available to help prevent minors from accessing gambling content.
Geographic Eligibility
cr99 primarily serves players located in Bangladesh. By registering, you confirm that you are accessing cr99 from a location where online gambling is not explicitly prohibited under applicable local law. You are solely responsible for determining whether your use of cr99 is lawful in your jurisdiction.
Self-Exclusion Status
Persons who have previously self-excluded from cr99 or from any other gambling platform through a recognised responsible gaming programme are not eligible to re-register during their active exclusion period. Attempting to circumvent a self-exclusion by creating a new account is a material breach of these Terms.
Single Account Policy
Each eligible player is permitted to hold exactly one active cr99 account. Creating multiple accounts — whether under the same or different personal details — is strictly prohibited and will result in the closure of all associated accounts and the forfeiture of any balances or pending withdrawals held within them.
Age Verification
cr99 may request documentary proof of age at any point. Acceptable documents include a National ID Card (NID), passport, or birth certificate. Failure to provide satisfactory age verification within the specified timeframe may result in account suspension and withdrawal holds.
Bangladesh Players
cr99 is designed with Bangladeshi players in mind — supporting BDT transactions, bKash and Nagad payments, and cricket markets covering BPL, T20, and the Bangladesh Tigers. Players in Dhaka, Chittagong, Sylhet, Khulna, and all other divisions are welcome, subject to age eligibility.
Account Registration and Security
Registration Requirements
To use cr99's betting and casino services, you must create a player account by providing accurate, complete, and current personal information. The registration process requires you to supply at minimum: your full legal name, date of birth, residential address in Bangladesh, a valid email address, and a mobile phone number capable of receiving SMS verification.
You warrant that all information provided during registration is truthful and that you will promptly update your account details in the event of any change. cr99 reserves the right to verify the accuracy of any information provided and to request supporting documentation at any time.
Know Your Customer (KYC) Verification
As part of cr99's commitment to security and compliance, all players are subject to KYC verification before making their first withdrawal, or at any point cr99 deems verification necessary. Verification typically requires:
- A government-issued photo ID (National Identity Card or passport)
- Proof of current residential address (utility bill, bank statement dated within 90 days)
- Proof of ownership of the payment method used for deposits (e.g., screenshot of the registered bKash or Nagad account)
Failure to complete KYC verification within the time period specified in cr99's request will result in a suspension of withdrawal privileges until verification is satisfactorily concluded.
Account Security
You are solely responsible for maintaining the confidentiality of your cr99 username and password. cr99 strongly recommends enabling two-factor authentication (2FA) on your account. You must notify cr99 immediately at [email protected] if you suspect unauthorised access to your account. cr99 will not be held liable for any losses arising from your failure to maintain adequate account security.
Account Closure
Players may request voluntary account closure at any time by contacting cr99 support. cr99 may suspend or permanently close any account found to be in violation of these Terms, without prior notice and without liability for any associated losses.
Protect Your Account
- Use a strong, unique password for cr99
- Enable two-factor authentication
- Never share your login credentials
- Log out when using shared devices
- Report suspicious activity immediately
SSL Encrypted
All data transmitted between your device and cr99 is protected by 256-bit SSL encryption. Your personal and financial information is never stored in plain text on our servers.
Deposits and Withdrawals
Supported Payment Methods
cr99 processes all transactions in Bangladeshi Taka (BDT). The following payment methods are currently supported for deposits and withdrawals: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank transfer, BRAC Bank transfer, and Visa/Mastercard. cr99 reserves the right to add or remove payment methods without prior notice.
Deposit Terms
The minimum deposit amount is ৳200 via mobile wallet (bKash, Nagad, Rocket). Higher minimums may apply for bank transfer deposits. Deposits are credited to your cr99 account balance in real time upon confirmation from the payment provider. cr99 does not charge fees on standard deposits; however, your payment provider may apply their own transaction charges.
All deposits must originate from a payment method registered in your own name. Third-party deposits are strictly prohibited. Any deposit found to originate from a payment method not belonging to the account holder will be reversed and the account suspended pending investigation.
Withdrawal Terms
Withdrawals are available to players who have completed KYC verification and whose accounts are in good standing. The minimum withdrawal amount is ৳500. Withdrawal requests are typically processed within 1 to 24 hours during Bangladesh Standard Time (UTC+6) business operations, though processing times may vary depending on the payment method and the volume of requests at the time.
Withdrawals must be made to the same payment method used for the corresponding deposit wherever technically possible. cr99 reserves the right to request additional verification documentation before processing any withdrawal, particularly for amounts above standard transaction thresholds.
Wagering Requirements: Funds credited as part of a bonus offer may be subject to wagering requirements before they are eligible for withdrawal. The specific requirements applicable to each bonus are set out in the relevant promotional terms at the time of the offer. Real-money deposits are never subject to wagering requirements and may be withdrawn at any time, subject to identity verification.
Transaction Disputes
If you believe a deposit has not been credited or a withdrawal has not been received, contact cr99 support at [email protected] with your transaction reference number and the date of the transaction. cr99 will investigate all disputes within a reasonable timeframe and communicate outcomes to the player by email.
Payment Methods
- bKash — min ৳200
- Nagad — min ৳200
- Rocket — min ৳200
- Upay — min ৳200
- Dutch-Bangla Bank
- BRAC Bank
- Visa / Mastercard
Processing Times
Most withdrawals to bKash and Nagad are processed within 1–3 hours. Bank transfer withdrawals may take up to 24 hours. Processing times are measured in Bangladesh Standard Time (UTC+6).
Bonus and Promotions Policy
General Bonus Terms
cr99 offers a range of bonuses, free spins, cashback promotions, and seasonal campaigns to eligible players. All bonuses are subject to specific terms and conditions published at the time of each offer. In the event of any conflict between a specific promotion's terms and these general Terms & Conditions, the specific promotion terms shall prevail.
Wagering Requirements
Unless otherwise stated, all bonuses and bonus winnings are subject to wagering requirements before they become withdrawable. The wagering requirement multiplier, eligible games, time limit, and any game-specific contribution rates are specified in the individual promotion description. For example, a bonus with a 30x wagering requirement on a ৳1,000 bonus requires total bets of ৳30,000 using bonus funds before any winnings derived from that bonus can be withdrawn.
Bonus Eligibility
Each cr99 welcome bonus and deposit match offer is available to eligible new or returning players as specified. Players may only claim each promotional offer once unless otherwise stated. cr99 reserves the right to determine bonus eligibility at its sole discretion and to withdraw any bonus offer at any time prior to it being claimed.
Bonus Abuse
cr99 takes bonus integrity seriously. The following activities constitute bonus abuse and will result in the forfeiture of all bonus funds, bonus winnings, and potentially the permanent closure of the account:
- Creating multiple accounts to claim the same bonus more than once
- Using bonus funds on games with low or zero contribution toward wagering requirements in a manner designed to extract value without genuine play intent
- Colluding with other players to exploit promotional offers
- Using automated software, bots, or scripts to meet wagering requirements
- Providing false personal information to qualify for a bonus
cr99 Seasonal Promotions
cr99 regularly runs promotions tied to major Bangladesh cricket events — including BPL, T20 World Cup, and IPL seasons — as well as seasonal campaigns during Pohela Boishakh (Bengali New Year), Eid, and other cultural events significant to the Bangladesh market. These promotions are announced on the cr99 platform and are subject to the same general bonus terms described in this section.
Current Promotions
Visit the cr99 promotions section after logging in to view current deposit match bonuses, free spins offers, and cricket cashback deals available to your account.
Important Reminder
Never deposit solely to chase a bonus. Bonuses are supplementary entertainment features — cr99's responsible gaming tools are always available from your account dashboard. 18+ only.
Fair Use and Prohibited Conduct
Acceptable Use
cr99 is provided for lawful personal entertainment use only. You agree to use the cr99 platform solely for its intended purpose — placing wagers on casino games and sporting events for personal recreational use — and not for any commercial, professional, or unlawful purpose.
Prohibited Activities
The following activities are strictly prohibited on the cr99 platform:
- Money laundering: Using cr99 to conceal, transfer, or legitimise funds obtained from criminal activity
- Fraud: Using stolen payment credentials, false identity documents, or any deceptive method to deposit, wager, or withdraw
- Collusion: Coordinating with other players to manipulate game outcomes or exploit platform mechanics
- Automated wagering: Using bots, scripts, macros, or any automated software to interact with cr99 games or betting markets
- Data scraping: Extracting odds data, game data, or user data from cr99 using automated tools without written permission
- Chargebacks: Initiating a payment reversal with your bank or payment provider for a legitimate cr99 transaction
- Exploitation of technical errors: Intentionally exploiting software bugs, display errors, or system malfunctions to gain an unfair advantage
Consequences of Prohibited Conduct
cr99 reserves the right to take any or all of the following actions in response to confirmed prohibited conduct: immediate account suspension; permanent account closure; withholding and forfeiture of account balances and pending withdrawals; reversal of any winnings derived from prohibited activity; and reporting of the matter to appropriate financial crime or law enforcement authorities where required.
Game Integrity
All cr99 casino games use certified random number generation (RNG) technology. Game outcomes cannot be predicted, manipulated, or influenced by any player action, bet size, or account history. Any player found to be attempting to interfere with game integrity will be permanently excluded from the platform.
Report Suspicious Activity
If you observe conduct on the cr99 platform that you believe violates these Terms — including suspected collusion, bot use, or fraud — please report it to our security team at [email protected]. All reports are treated in strict confidence.
RNG Certified
cr99 casino games are powered by certified RNG technology from licensed providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. All outcomes are random, fair, and independently verifiable by the game provider's certification records.
Intellectual Property
Ownership of cr99 Content
The cr99 name, logo, website design, user interface elements, written content, graphics, game integrations, promotional materials, and all other content published on cr99.bet are the exclusive intellectual property of cr99 or its licensed content suppliers. All rights are reserved.
Permitted Use
cr99 grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the cr99 platform solely for your personal, non-commercial entertainment purposes as permitted under these Terms. This licence does not include any right to:
- Copy, reproduce, or distribute any cr99 content without written permission
- Modify, adapt, translate, or create derivative works based on cr99 content
- Reverse-engineer, decompile, or disassemble any cr99 software or game engine
- Use cr99 branding, logos, or trademarks in any form without express written authorisation
Third-Party Game Content
Games hosted on cr99 are provided under licence from third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. All intellectual property rights in those games remain with the respective studios. cr99's licence to host those games does not extend any rights to players beyond the right to play them within the cr99 platform environment.
Limitation of Liability
Platform Availability
cr99 aims to maintain platform availability in excess of 99.9% uptime. However, cr99 does not guarantee uninterrupted, error-free access to the platform at all times. Scheduled maintenance, third-party service disruptions, network outages, or events beyond cr99's reasonable control may affect platform availability. cr99 will not be liable for any losses arising from periods of platform unavailability.
Gambling Losses
Gambling involves financial risk. cr99 does not guarantee that any player will win. All wagers placed on cr99 may result in a partial or total loss of the staked amount. By using cr99, you acknowledge and accept the inherent financial risk of gambling and confirm that you will only wager funds you can afford to lose.
Disclaimer: To the maximum extent permitted by applicable law, cr99 shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the platform, including but not limited to gambling losses, loss of data, loss of profits, or business interruption — even if cr99 has been advised of the possibility of such damages.
Indemnification
You agree to indemnify, defend, and hold harmless cr99 and its officers, directors, employees, agents, and licensors from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from your violation of these Terms, your use of the cr99 platform, or your infringement of any third-party rights.
Contact and Complaints
If you have a complaint regarding any aspect of the cr99 service, please contact our support team in the first instance at [email protected]. cr99 is committed to resolving all player complaints promptly and fairly. Our English-speaking support team is available 24 hours a day, 7 days a week, across all Bangladesh time zone hours.
Understood the Terms? Start Playing at cr99
Now that you have reviewed the cr99 Terms & Conditions, you are ready to explore Bangladesh's most trusted online casino and cricket betting platform — fully in BDT, with instant bKash and Nagad payments. 18+ only. Play responsibly.